FREQUENTLY ASKED QUESTIONS


PAINT FAQS

How much paint will I need?

What type of brush should I use?

We recommend that you use natural bristled brushes.

Natural bristled brushes are not normally recommended for use with water-based paints, however, the softness of the bristles are ideal for applying Stonelux Paints. These Natural Bristled Economy Brushes have less bristles than a standard brush, which helps prevent the build-up of ground stone within the brush itself, resulting in ease of application and a perfect finish.


How many coats will I need?

We recommend that you apply one coat of Primer (a second coat of Primer can be applied where there is a significant colour change). As our Stonelux® Paints are made with natural stone, we recommend a minimum of 3 coats of your chosen topcoat for a full and accurate depth of colour. Building our paints layer by layer, will ensure a beautiful, even, and hard-wearing stone finish to your project.


What do I use to rinse out/clean my paintbrushes?

All our paints are water-based, which means you can simply use water to clean your equipment.

If you've finished painting, scrape as much excess paint off the brush/roller as you can before cleaning in warm water.

If you haven't finished painting and want to keep your brush/roller fresh overnight, simply wrap in an airtight plastic bag or cling film and seal tightly around the handle with tape.


Do I need to use Stonelux® Primer

We always recommend using Stonelux® Primer & Undercoat before any application of Stonelux Paints. Here are the reasons why:

  1. Our Primer & Undercoat adheres to the substrate to form a binding layer that is better prepared for application of all Stonelux® Paints.
  2. Use of Primer & Undercoat results in a better, more durable and longer lasting finish.
  3. Our Primer is also an Undercoat and helps with coverage, ensuring you achieve a full depth of colour with minimal coats of Stonelux® Paints.

What is the difference between your finishes?

We offer 4 different stone paint finishes:


How do I clean Stonelux?

Our paints contain real ground stone, and your new stone finish should be cared for in the same way as a natural stone finish.


DELIVERY FAQS

Is there a delivery charge?

Delivery is free on qualifying orders over £10 to addresses in England. Delivery charges to Scotland, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and other European addresses are dependant on the destination and total order weight, and will be calculated at checkout.


When will my order arrive?

We aim to make all devlieries within 3 to 5 working days of receipt of payment. Should you require your order sooner, please call us on 01405 720281 and we may be able to assist.

Deliveries are normally made between the hours of 8am and 5.30pm Monday to Friday.

Delivery times are estimates only and connot be guaranteed.


RETURNS FAQS

Can I Return My Order?

Some items are elibible for returns. Please see our Returns Policy for more information.


ACCOUNTS FAQS

How do I view my invoice?
ONLINE EMAIL

Do I need to create an account?

No. You can place your order without creating an account. However, setting up an account may be useful if you are likely to order more than once, need to view your order history, or are a trade customer who requires easy access to VAT invoices.


How can I pay for my order?

We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay.


DISCOUNTS FAQS

Do you offer Trade Discounts?

Yes. For trade customers, we do have trade discounts available. Please email accounts@stonelux.co.uk to request a Trade Discount Application Form. Please note, we do not offer Credit Accounts.




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